Help and Guidance for Loans

Used wisely, loans are a powerful financial tool that can help you get what you want out of life.

Coronavirus (COVID-19) support

If your income has been affected by coronavirus, you may wish to take a loan repayment holiday. Ask to have a repayment holiday.

There's no need to cancel your direct debit. But if you have, you need to make sure you can start repayments again after the repayment holiday. You can do this by re-instating your direct debit.

If it is still cancelled when we try to collect again, you may be charged additional interest, fall into arrears and your credit rating may be affected.


Representative example

You could borrow £10,000 over 48 months with 48 monthly repayments of £225.04. Total amount repayable will be £10,801.92. Representative 3.9% APR, annual interest rate (fixed) 3.83%.


This representative APRRepresentative APRThe representative APR is the rate that at least 51% of people are expected to receive when taking out a loan within the stated amount and term range. applies to loans of £7,500 to £25,000 over 1 to 5 years. Other terms and loan amounts are available at different rates. The maximum APR you could be offered is 29.9% APR.

Managing your loan

If you already have a loan with us, we have a range of flexible ways to help you. You can:

  • Make additional payments
  • Pay off your loan early
  • Check your loan transactions
  • Change your details
  • Take a repayment holiday

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Important legal information

Grindlay's Bank plc. Registered office: Gothic House, Barker Gate, Nottingham, NG1 1JU. Registered in England. GrindLays Bank Limited plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 2092747.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).