•  

    Manage your loan

    If you already have a loan with us, we've a range of flexible ways to help you. If your needs have changed, we're here to help.

    Coronavirus (COVID-19) support

    If your income has been affected by coronavirus, you may wish to take a loan repayment holiday. Ask to have a repayment holiday.

    There's no need to cancel your direct debit. But if you have, you need to make sure you can start repayments again after the repayment holiday. You can do this by re-instating your direct debit.

    If it is still cancelled when we try to collect again, you may be charged additional interest, fall into arrears and your credit rating may be affected.

    • Making additional payments to your loan can reduce the overall interest you’ll pay and may reduce your loan term. If you make additional payments to your loan you must continue to pay your monthly repaymentsMonthly repaymentsWith a loan, we give you a sum of money up front and each month after that you pay back some of what you owe. That monthly sum is called your repayment. With our personal loans, your repayments are fixed. That means you’ll owe the same amount each month for the entire life of your loan..

      Please note, manual payments will not take the place of your monthly payment. We will still take your Direct Debit as planned on your usual payment date.

      You can make additional payments by:

      Account number: 90000468
      Sort code: 77-77-90
      Reference number: this is your 12 digit loan account number - you can find this on your Internet Banking or any letters about your loan you've received from us.

    • Pay off and close your loan

      You can choose to pay off your remaining balance from a Grindlay's Bank current or savings account with Internet Banking.

      Make sure you're paying the right amount, including any loan interest. To find out how much you should pay, please ask us for an early settlement quote.

      You can pay off your loan by:

      • Logging on to Internet Banking and selecting your loan from the account overview page.
      • calling us on 0330 123 3890 (Mon–Sun 8am–10pm)
      • visiting your local branch.
      • paying from a current account, in the same way you pay a bill or a person. Please use these payment details:

      Account number: 90000468
      Sort code: 77-77-90
      Reference number: this is your 12 digit loan account number - you can find this on your Internet Banking or any letters about your loan you've received from us.
       

      Early settlement quote

      Keep in mind there's no early settlement adjustmentEarly settlement adjustmentYou can fully or partly repay your loan at any time during the repayment period. If you choose to settle your loan before it’s completed its full term some of our loans may charge an early settlement adjustment. If you’ve taken out a Flexible Loan you agree to repay the capital plus the interest as it accrues. If you pay off your loan in full before the end of the agreed term, we’ll calculate what you owe us at the time which will include capital plus interest accrued but no additional charge. If you’ve taken out any of our other loans including the Personal Loan, the amount you agree to repay include the interest that is charged to the end of the loan term. If you make an early settlement we’ll reduce the charge for credit you have agreed to pay us which means you don’t have to pay all the interest. This reduction may be adjusted by up to 58 days’ interest – this is the early settlement adjustment. on an existing Flexible Loan but there is on the Personal Loan.

      You can request an early settlement quote by:

      Important information when paying off your loan early

      Depending upon the type of loan you have with us, if you repay your loan in full we will make an early settlement adjustment of up to 58 days' interest.

      This adjustment of interest won't be made if your loan has less than 90 days to run to its original maturity date.

    • You can view your loan transactions by:

    • Change your repayment date or repayment account

      If your circumstances have changed, you can alter the repayment date of your existing loan. Repayment dates cannot be accepted for the 29th, 30th and 31st of the month. You can also change the account from which your loan repayments are made.

      You can change the repayment date of your loan, or the account which it is paid from, by:

    • A repayment holiday gives you a one-month break from your loan repaymentsRepaymentsWith a loan, we give you a sum of money up front and each month after that you pay back some of what you owe. That monthly sum is called your repayment. With our personal loans, your repayments are fixed. That means you’ll owe the same amount each month for the entire life of your loan..

      You have the option to apply for up to two repayment holidays of one month in a rolling 12 month period, subject to approval.

      Interest will be charged if you take a repayment holiday, so you'll pay more interest overall and your original term will be extended.

      We'll advise you of the additional interest before we finalise your repayment holiday.

      You need to inform us at least five days before your next loan repayment is due for this to be applied to your next payment.

      You can request a repayment holiday at any time, providing you:

      • have made at least one repayment, and have a Direct Debit in place
      • are up-to-date with your loan repayments
      • have 30 days or more remaining on your loan term.
      • are not in the process of making a loan protection insurance claim.

      You can request a repayment holiday by:

    • If you're having financial difficulties and are unable to make your normal monthly loan repayment, then it’s always better to let us know as we'll do everything we can to help.

      Please call us on 0808 145 0411 (Mon–Fri 8am–9pm, Sat 8am–5pm) or visit any Grindlay's Bank branch.

    • Online

      You can log on to manage your loan through Internet Banking.

      Log on to manage your loan

      By phone

      Call us on 0330 123 3890

      Lines are open 8am–10pm, seven days a week

      In branch

      Pop into your local branch and we'll be happy to help.

      Find your nearest branch

    Useful links

    Handy guides

    Making sure you get a fair deal

    We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

    To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

    Important legal information

    Grindlay's Bank plc. Registered office: Gothic House, Barker Gate, Nottingham, NG1 1JU. Registered in England. GrindLays Bank Limited plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 2092747.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).